At Q-laser.ca, we value your privacy. This policy explains how we collect, use, and protect the information you provide when you interact with our website, which is primarily used for showcasing our laser cutting machine services and facilitating contact.
1. Information We Collect:
Contact Form Information: When you use our contact form to inquire about our services (sales, training, repairs, upgrades, or parts), we collect the information you provide, such as your name, email address, and phone number, and any details you include in your message. This information is solely for the purpose of responding to your inquiry.
Website Usage Data: Like most websites, we may collect basic, non-personally identifiable information about your visit. This helps us understand how our website is used and improve its functionality.
Cookies: We may use cookies to enhance your browsing experience. These are small files stored on your device that help us track website usage. You can control cookie settings in your browser.
2. How We Use Your Information:
Responding to Inquiries: The information you provide through our contact form is used exclusively to respond to your questions and provide information about our services.
Improving Website Functionality: Website usage data helps us optimize our website for better performance and user experience.
No Online Sales or Data Sharing: We do not collect or store sensitive personal information like payment details on our website. Our services are conducted in person, and we do not engage in online sales. We do not sell or share your personal information with third parties for marketing purposes.
3. Data Security:
We take reasonable precautions to protect the information you provide from unauthorized access.
Your data is stored securely and accessed only by authorized personnel.
Because we mainly operate in person, the amount of data stored online is minimal.
4. Data Retention:
We retain contact form information for as long as necessary to address your inquiries and maintain records of our communications.
Website usage data is typically retained for a short period for analytical purposes.
5. Your Rights:
You have the right to request access to the information we hold about you.
You can request corrections to any inaccuracies in your information.
You can request the deletion of your information, unless we are required by law to retain it.
To exercise these rights, please contact us using the information provided on our “Contact Us” page.
6. Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
7. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us through the information provided on our “Contact Us” page